Process is often the “low hanging fruit” component of growing your change management maturity. There are a lot of resources and international best practice that can be leverages to get the ball rolling.
The Process Component is about creating:
- A standard communication approach about changes in the organisation
- A standard change management methodology
- A standard way of measuring performance of change management activities
- Alignment of change management with organisational strategy
Some things to think about in the Change Management Delivery Focus Area…
- Do project communication approaches align with the organisational communication approach?
- Do project communication activities leverage operational communication channels and approaches?
- Is there are standard change management methodology used across all official projects? Does the methodology scale to support consistency of change management principles and practices across programs and the portfolio?
- Do change management activities include the full scope of change management principles and practices or are they confined to communication and training activities?
- Are there processes in place to identify and manage dependencies across different projects, programs and the portfolio?
- Are there specific change management benefits and performance measure in the business case?
- Are the processes in place to allow for frequent feedback loops that allow the iteration of change management activities?
- Are change management principles and practices aligned with the project, programe and portfolio methodology?
How does your organisation's capability measure up?
The Peak Change™ Change Management Capability Model is designed to give you a view from the peak.
Explore the key components that support your organisation to build sustainable change management capability.